Privacy Policy

Retraining of Racehorses (We) are committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting and/or (our Sites) you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Retraining of Racehorses of 75 High Holborn, London, WC1V 6LS.

Our nominated representative for the purpose of the Act is Di Arbuthnot.

Information we may collect from you

We may collect and process the following data about you:

– Information you give us. You may give us information about you by filling in forms on our Sites or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our Sites, subscribe to our services, sign up for our newsletters, provide a donation, sign up for training, search for a product, view adverts, post adverts, enter a competition, promotion or survey, register your horse with us, request to be included in our Retrainer’s Directory and when you report a problem with our Sites. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photographs.

– Information we collect about you. With regard to each of your visits to our Sites we may automatically collect the following information:

·                   technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

·                   information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our Sites (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

– Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. We also work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, analytics providers) and may receive information about you from them.


Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our Sites.   For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy .

Uses made of the information

We use information held about you in the following ways:

– Information you give to us. We will use this information:

·                   to send you updates about our activities;

·                   to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;

·                   to include your details in our Retrainer’s Directory, if you have requested us to include you and we have agreed to that;

·                   to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;

·                   to provide you with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale, negotiations of a sale or provision of a service to you. If you are a new customer, we will contact you by electronic means only if you have consented to this. If you are happy for us to use your data in this way, please opt in by ticking the relevant box situated on the form on which we collect your data (the registration form);

·                   to notify you about changes to our service;

·                   to ensure that content from our Sites is presented in the most effective manner for you and for your computer.

– Information we collect about you. We will use this information:

·                   to administer our Sites and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

·                   to improve our Sites to ensure that content is presented in the most effective manner for you and for your computer;

·                   to allow you to participate in interactive features of our service, when you choose to do so;

·                   as part of our efforts to keep our Sites safe and secure;

·                   to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;

·                   to make suggestions and recommendations to you and other users of our Sites about goods or services that may interest you or them.

– Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

Disclosure of your information

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

If you are advertising a horse for sale on our Sites, we will disclose your email address or telephone number as specified by you to guests and registered users of our Sites.  Please note we do not store credit card details.

If you have requested us to include your details in our Retrainer’s Directory and we have agreed to this, we will include the information you specify (such as your name, address and contact details) in our Retrainer’s Directory which is available on our main website,

Otherwise we may share your information with selected third parties including:

·                    Business partners, suppliers and sub-contractors for the performance of any contract we enter into with you.

·                    Analytics and search engine providers that assist us in the improvement and optimisation of our Sites.

We may disclose your personal information to third parties:

·                    In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

·                    If Retraining of Racehorses or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

·                    If we are under a duty to disclose or share your personal data in order to comply with any legal obligation,  or to protect the rights, property, or safety of Retraining of Racehorses, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where we store your personal data

The data that we collect from you will not be transferred to a destination outside the European Economic Area (EEA). I Retraining of Racehorses will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be through Stripe.   Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Sites, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Sites; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. If you are happy for us to use your data in this way, please opt in by ticking the relevant box situated on the form on which we collect your data (the registration form); You can also exercise the right at any time by contacting us at

Our Sites may, from time to time, contain links to and from the websites of our partner networks, and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy.


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to